Refunds, Returns & Lifetime Warranty
Buy with confidence. Every cable is individually hand-built, electrically tested, backed by a Lifetime Warranty, and covered by our 30-Day Satisfaction Guarantee.
Our Commitment
At Wild Willie’s Cables, we take pride in building professional-quality audio cables that are designed to provide years of dependable service. Every cable is individually hand-built, carefully inspected, and electrically tested before it leaves our shop. We stand behind our workmanship with a Lifetime Warranty and want you to be completely satisfied with your purchase.
30-Day Return Policy
If you’re not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund.
We accept returns on all cables, including custom-built cables, provided the item is returned in good condition.
Return Shipping
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
For your protection, we recommend using a shipping service that provides tracking and insurance, as we cannot issue refunds for items lost during return shipment.
Refunds
Once your return is received and inspected, we will notify you by email that your return has been received.
Approved refunds will be issued to your original method of payment within 5–10 business days. Processing times may vary depending on your bank or credit card provider.
Lifetime Warranty
Every cable we build is backed by our Lifetime Warranty against defects in materials and workmanship for the original purchaser.
If your cable fails because of a defect in materials or workmanship, we will repair or replace it at our discretion.
What’s Covered
Our Lifetime Warranty covers defects such as:
- Defective solder joints
- Connector failure during normal use
- Defective cable materials
- Manufacturing or assembly defects
What’s Not Covered
The Lifetime Warranty does not cover damage resulting from:
- Cutting or severing the cable
- Crushing, pinching, or abrasion
- Accidental damage
- Abuse or misuse
- Improper installation
- Unauthorized modification or repair
- Damage caused by vehicles, pets, or environmental hazards
Normal cosmetic wear that does not affect the performance of the cable is not considered a warranty issue.
Warranty Shipping
Customers are responsible for shipping the cable to us for warranty evaluation.
If the warranty claim is determined to be a defect in materials or workmanship, we will repair or replace the cable and cover the cost of return shipping back to you.
If inspection determines the failure is not covered under warranty, we will contact you before proceeding with any repair or return shipment.
How to Request a Return or Warranty Claim
Please contact us before sending your cable so we can assist you promptly.
Include:
- Your name
- Order number (if available)
- A brief description of the issue
- Photos of the cable, if applicable
Email: bill@wildwilliescables.com
Return Address:
Wild Willie’s Cables
7466 Cortez Road W
PO Box 188
Bradenton, FL. 34210